Fellow, New York Academy of Medicine

Fellow, Planetree International, Patient-Centered Care (FPCC)

Linda C. Lombardi, Ph.D., is a seasoned healthcare executive and educator focused on healthcare delivery transformation and leadership development, consistently improving care and service experiences and shaping the future of work. Throughout her career, she has focused on self, staff, and organizational improvement to achieve goals both individually and collectively, professionally and personally. Her experience spans strategy and operations.

Dr. Lombardi was selected by Becker’s, a national healthcare industry publication, as one of 30 CXOs (Chief Experience Officers) to Know in 2018 and 2020. She has presented at international conferences such as the Institute for Patient and Family Care (IPFCC) and offered webinars for America’s Essentials Hospitals. With extensive experience in business management, program planning, and partnership development, she has established healthcare sector-academic relationships, developed and supervised internship programs, and served on advisory and community boards and committees that focus on building the workforce of the future.

Her decades-long teaching and research experience includes teaching healthcare management at the undergraduate level at New York University, the graduate level at St. Joseph’s University, and a broad range of courses in the workplace. She has served as a preceptor, internship supervisor, senior project advisor, and collaborated with academic institutions to offer career planning, development, and experience to students, career-changers, veterans, and international visiting students. She received the Teaching Excellence Award from New York University SCPS and is an Adjunct Professor in the Division of Applied Undergraduate Studies at NYU School of Professional Studies. For the past 4 years, she has also taught at the NYU High School Academy, offering courses that help high school students explore careers in medicine.

A lifelong learner, Dr. Lombardi is a Gold Certified Lean Practitioner, Certified Coach, Master Trainer in TeamStepps, and DISC Behavioral Assessment certified. She is an Associate Member of the American Psychological Association, a Member of the Society for Industrial and Organizational Psychology, and a Fellow in Planetree International, Person-Centered Care. Most recently, she completed a Specialization in Generative AI Leadership and Strategy and received a certificate in Digital Health.

In 2019, she established Leslin | The Leslin Healthcare Leadership Foundation to develop future leaders through co-design and collective intelligence drawn from healthcare and other sectors. Her interest and background in the humanities have driven her work and interest in designing a new approach for preparing and developing healthcare leaders. Leslin’s work leverages education, experience, and innovation and offers advisory services, research, and curriculum development.

She holds a B.A. from Herbert H. Lehman College, an M.A. from Columbia University, an M.A. in Psychology from the New School for Social Research, an M.Phil., and a Ph.D. from The City University of New York Graduate School and University Center. Dr. Lombardi is a Fellow of The New York Academy of Medicine (NYAM). In 2021, she received an L.H.D. Honoris Doctorate from the New York College of Health Professions.

Publications

• "Why Best Practice Doesn't Always Make Perfect Patient Experience" By Beryl Institute - The Patient Experience Journal (Jan 01 2020)

• "The Use of Assessments in Improving Patient and Staff Experiences..." By Becker's - Becker's Hospital Review (Sep 12 2019)

• "The Biggest Challenge Facing Healthcare..." By Becker’s - Becker's Hospital Review (Jul 19 2019)

Courses

• Health Advocacy: Patient & Family Rights (HEAL1-UC2561)

• Foundations in Healthcare Management

• Community Health (HEAL1-UC2601)

• Foundations in Healthcare Management (HEAL1-UC2603)

• Customer Service Mgmt in Healthcare Organizations (HEAL1-UC2605)

• Management of Healthcare Delivery Systems (HEAL1-UC2612)

• Senior Project: Independent Study - Healthcare Management (HEAL1-UC2675)

• Business Ethics (LRMS1-UC0573)

• Issues in Aging: Gerontology (HEAL1-UC2678)

• Internship I, II

• Exploring Careers in Medicine NYU High School Academy - HIGH1-CE9146)

• Becoming a Physician: A Career Path Overview NYU High School Academy -HIGH1-CE9158